Satisfaction guarantee.

If anything was missed on the agreed-upon checklist, let us know within 24 hours and we’ll come back and re-clean at no charge. Refunds are not offered in place of re-cleans.

Note: We are not responsible for recleaning items if household members or guests choose to enter & use the home prior to the main account holder returning. Clients acknowledge that the Bluebird Cleaning Co Team is not responsible for damages or post-cleaning issues related to services provided by other contractors.

Pricing & Home Condition

Quotes are flat-rate, based on the details you provide about your home. Our goal is to keep your rate consistent and predictable, so your budget stays steady and stress-free. If you ever have additional requests outside your routine service, just reach out to our office. We’ll adjust as needed.

If Your Home Needs Extra Care

Our quotes are designed around the time it typically takes to clean homes in average condition. This helps us keep pricing clear and predictable for you. If we arrive and find that your home requires substantially more time than estimated—for example, due to heavier build-up, clutter, or post-event conditions—we’ll pause and contact you right away. At that point, you’ll have two options:

1. Approve additional time and cost so our team can complete the full cleaning checklist as originally planned.

2. Stay within your original quote and choose which areas or tasks you’d like us to prioritize during the visit.

This way, you stay in control of your budget, and our team can stay on schedule while still delivering the quality you expect from Bluebird Cleaning Co.

What's the difference between the initial/deep cleaning and the maintenance cleans?

Our Initial/Deep Clean is exceptionally thorough — we hand-wipe every uncluttered horizontal surface within reach of a step ladder. It’s a full reset for your space.

Maintenance Cleans are lighter, focused on dry dusting those same surfaces to maintain that fresh, just-cleaned feel. Peak at our checklists on our services tab to see exactly what is covered with each service type.

How long will my clean take?

Timing depends on the size of your home, the level of buildup, and whether you’ve requested any add-on services like interior windows, appliance interiors, or cabinet interiors.

At booking, we will provide a rough estimate for the time it would take 1 cleaner to service your home based on homes of similar size in average condition. Exact timing also depends on factors like the number of pets, your home’s layout, and our team members’ experience, age, and efficiency.

If you're scheduled with a team of 2-3 cleaners, you can expect the clean to be completed much quicker than for a team of 1.

Booking Requirements

• Clients must agree to the client services agreement and the cleaning checklist detailing their choice of service.
• No deposit required, but you must keep a current card on file to make the booking.
• We do not accept cash or checks.

Cancellation & Rescheduling Policy

• Give us at least 2 days (48 business hours’) notice to cancel or reschedule without penalty.
• If you cancel less than 48 hours before the appointment, or in case of lockout, the card on file will be charged 50% of the total cleaning fee to compensate our team for the loss of time and work. -If Bluebird Cleaning Co needs to cancel or reschedule an appointment due to circumstances outside our control, there is NO charge to the client. Rescheduled services will be carried out and paid for as normal on the rescheduled date. We will provide alternative dates/times ASAP.

See here for Request Schedule Change Form: https://forms.gle/NQseRjVbaG1y5w7U9

Same-Day Schedule Changes (within 24 business hours)

• Same-day cancellations or reschedules will be charged 50% of the cleaning fee.
• This includes schedule changes submitted Friday afternoon for a Monday service.

Rescheduling Fee (if you want to move your appointment instead of canceling)

• Less than 48 hours’ notice: $50 rescheduling fee, plus any difference in pricing if the rescheduled service falls outside your regular frequency.

Lockouts / No-Show

If our team arrives and cannot access your home within 10–15 minutes, it will be treated as a same-day cancellation. The card on file will be charged 50% of the total clean to compensate the team for their lost time and wages. Delays in entry may shorten the cleaning time, and tasks will be adjusted accordingly.

Illness Exception

We allow up to two contagious illness-related reschedules per calendar year without penalty, provided we are notified before your scheduled service begins. After that, the standard cancellation policy applies.

What if something is damaged in my home during a clean?

We treat your home with care, but accidents can happen. We carry insurance for major incidents and offer up to $100 in reimbursement for damages clearly caused by negligence that are reported within 24 hours—provided the item’s value can be verified. In some cases, we may opt to repair instead. To protect fragile or sentimental items, please inform us in advance or better yet, relocate them before service. We’re not liable for damage to pre-existing, unstable, or delicate items that were not flagged, including older blinds or improperly installed fixtures.

When do I find out my cleaning team’s arrival window?

• At the time of scheduling, please note arrival window preferences.
• Exact start times can vary due to completion of earlier appointments, traffic, weather, or other unforeseen delays.
• Our crews do not work past 5:00 pm. If we can’t finish by then, you’ll receive a call from our office to schedule completion at your earliest convenience.

Will I get reminders about my cleans?

• Reminders will go out via text/email 5 business days before the cleaning service (no arrival time).
• A final reminder with a 1-hour arrival window is sent 1 business day prior.
• You’ll also get a quick heads-up text when our team is en route and completes the cleaning.

How should I prepare for my cleaning team’s arrival?

• Ensure access (door code, lock box etc) at the scheduled time
• Secure all pets.
• Set home temperature between 65–72°F.
• Clear clutter & pathways so our team can clean efficiently —cluttered surfaces may be skipped.
• Provide an upright, corded vacuum and toilet brushes in all bathrooms
• Direct any service changes to our Administrative Team
• Secure or flag any valuable, sentimental or fragile items to skip

How do I make changes to my cleaning service?

We understand that life is full of surprises—renovations, repairs, guests, or just a change of plans. That’s why we’re happy to adjust your routine cleaning visit when needed.

All requests to modify cleaning services must be made directly through the Administrative Team at least 2 hours prior to your scheduled visit. This allows us time to update your work order and communicate changes to your technician, ensuring your service runs smoothly.

Please do not communicate changes with your cleaning technicians, as they are not authorized to make adjustments. Any requests made to them will be forwarded to their supervisor for approval before action is taken.

Holidays:

If your regular cleaning falls on one of these holidays, we’ll reach out at the start of the month with options to reschedule or skip: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, December 24-26.

What if I need to skip a service?

• If services are skipped, clients will be billed at the accurate frequency rate.
  • Ex: If you are a weekly client and you skip a week, the next service will be billed at your home’s biweekly price.
• Note, we do our best to deliver consistent cleaning teams whenever possible to our client’s homes, but when clients skip their team has to fill that hole in the schedule with other cleans to ensure consistent income. If you would like to stick with a particular cleaning team, then consider avoiding skips as much as possible to hold your spot on their schedule.
• To maintain the high standard of clean you’ve come to expect, we ask that maintenance cleanings stay within a 6-week window to retain their space on the schedule.
• Note: Monthly Clients, if you miss an appointment, please reschedule within 2 weeks.

What happens to my scheduled cleaning in cases of inclement weather?

If driving conditions are unsafe, we may delay or reschedule your cleaning. We’ll notify you ASAP. There is no charge if Bluebird Cleaning Co must cancel. If we’re just delayed, cleanings will proceed in the order scheduled.

Do I need to be home during my clean?

Whether you're home or away during your cleaning is entirely up to you. We want you to feel comfortable, and we’re here to support that. Every Bluebird technician is carefully background-checked and trained, so you can trust the person entering your space. If you work from home, no worries—we’re used to it. Our team is respectful of your routine and will coordinate their workflow with you upon arrival if needed, ensuring minimal disruption and a smooth experience.

Late Payment Policy:

A $10/week late fee applies to overdue balances. Service will pause until the balance (including fees) is paid. Accounts over 45 days late may be sent to collections.

How does Bluebird access the home securely?

Please provide secure entry details (door code, lockbox, garage code, etc.) before service. We do not carry client keys.

Do I need to be home during my clean?

You don’t need to be home during service. All technicians are background-checked and trained. If you work from home, our team will work around your routine with minimal disruption.

What are your policies on vacant home cleanings?

To ensure a smooth and safe cleaning experience, all vacant properties must meet the following requirements:

• Utilities On: Electricity and water must be active at the time of service.
• Fully Vacant & Cleared: The space must be completely empty and free of trash, construction debris, or leftover materials.
• Garage Areas: We do not clean garages unless specifically requested in advance for an added fee.
• Debris Removal: We do not haul away post-construction, renovation, or moving debris.
• Entry and exit instructions must be confirmed before your scheduled cleaning. We only communicate with—and clean for—the client listed on the invoice. If ownership overlaps due to closing date changes or miscommunication, we reserve the right to cancel service. In such cases, the card on file will be charged 50% to honor our team’s time and scheduling.

Are dishes included with cleans?

We’re happy to rinse and load a few dishes—no problem at all. But when dishwashing takes more than 5–10 minutes, it can pull us away from the tasks we’ve scheduled to complete in your home. In those cases, additional charges will apply to cover the extra time.

• If the dishwasher is empty, we will rinse and load the dishes.
• If the dishwasher is full, dishes will be hand-washed and air-dried.

Trash Policy:

We’ll gather all trash into a large bag and place it in an animal-safe area, such as inside the garage or in a nearby, accessible outdoor bin. For health and safety reasons, we do not transport trash in our vehicles.

What equipment or supplies do I need to provide?

Bluebird Cleaning Co provides all necessary eco-friendly cleaning products to maintain your home to our high standards. Please supply a toilet brush in each bathroom for hygienic reasons and an upright, corded vacuum to ensure prevention of cross-contamination of outside allergens and odors. For vacant homes, we’ll bring our own vacuum.

• We cannot guarantee results with client-supplied products. Team members are not trained to use these items, and we are not liable for any streaking, damage, or other issues that may result from their use.
• For health reasons and the high potential for surface damage, we will not use any bleach-containing products, even upon client request.
• Need suggestions on a vacuum? Check out HEPA vacuums in the Dyson, Shark or Miele lines.

What should I do with my pets while the cleaning team is here?

We adore your friendly fur babies and are happy to clean with them present when you are home to ensure they stay safe as we move in and out of the home.

• If your pets are kenneled or kept in a closed-off room, we’ll respect that space and won’t clean those areas. Aggressive animals must be secured in a separate room, kennel, or outside during service. For everyone’s safety, we may reschedule if we arrive and do not feel we can safely enter.
• We’ll note pet details and locations in your work order so everything runs smoothly.

What we don’t clean

We do not move heavy furniture or appliances due to potential flooring damage risks. If these items are moved prior to our arrival, we’ll happily clean behind them—but we won’t reposition them. Lightweight items like chairs and ottomans may be moved. We will not vacuum under the bed unless pulled out.

• Laundry or wall washing
• Fragile/delicate blinds
• Electronics (keyboards, screens etc)
• Hoarding or bio-hazards (pet or human urine or feces, blood, mold)
• Organization services (must be separately arranged)
• Out-of-reach surfaces (over 2-step ladder) due to insurance limitations

Safety Policies:

Keep home temp 65–72°F during service. If you keep your home/building above/below this temperature regularly you will need to sign a personalized waiver allowing Bluebird Cleaning Co adjust it to a range of 65-70 F and back up to your desired temperature upon departure.

The Bluebird Cleaning Co is compliant with OSHA safety standards for our employees. For employee safety, we cannot handle firearms, ammo, prescription meds, jewelry, explicit items, or biohazards -that area will be skipped.

Pest Infestation Policy:

For the health and safety of all clients & staff, we cannot service homes with active infestations (e.g., fleas, bed bugs, rodents, cockroaches). If discovered, service will be treated as a cancellation (50% charge). A $500 equipment fee may apply if contamination occurs. Signed proof in the form of a receipt and letter of eradication from a professional exterminator is required before service resumes.

Tipping Guidelines:

Tipping is entirely optional, though always appreciated. A suggested range is 10%–20% of the service total. Tips can be added digitally upon completion of cleaning, 100% goes to your cleaning team.

Can I get the same team for every clean?

While we make every effort to assign consistent cleaning teams, we cannot guarantee this due to route and scheduling logistics (PTO, maternity, sick days etc). Avoiding skips, rescheduling and cancellation helps us better ensure a consistent team. What kinds of products does Bluebird Cleaning Co use? We use non-toxic, eco-friendly products including vinegar, Bon Ami, AzureClean, Therapy Clean, and high-quality microfiber cloths.

Photo & Privacy Policy:

We kindly ask clients to agree to our practice of capturing before-and-after photos or brief video clips to document our work. These visuals are used solely for professional purposes and will never reveal your name, home's location or compromise your privacy.

Pricing Updates:

At Bluebird Cleaning Co, we’re committed to transparency and fairness. While we reserve the right to adjust our pricing as needed, we’ll always notify you in advance of any changes.

Privacy:

We respect the privacy of our clients and will not disclose personal information to third parties without written consent. Click here for our SMS privacy policy hosted by Open Phone. SMS Privacy Policy

Our Respectful Partnership:

We ask clients to treat staff with respect. Service may be ended if homes are unsafe, expectations exceed scope, cancellations are frequent, or solicitation of staff occurs. Acknowledgment By booking, you acknowledge that you’ve read, understood, and agree to all these terms.

Appendix: Fair Work Policy & Client Non-Solicitation Clause

During the term of any service engagement with Bluebird Cleaning Co. and thereafter, no client may directly or indirectly solicit, offer compensation to, or hire any employee or contractor of Bluebird Cleaning Co. to perform cleaning, organizing, or related services outside the scope of this agreement. Such conduct is a material breach and will result in immediate termination of all services.

Prohibition on On-the-Clock Solicitation: Clients shall not, at any time—including during an employee’s scheduled work hours—solicit or privately pay a team member to perform tasks outside of the cleaning services provided by Bluebird Cleaning Co. Any violation of this provision will likewise lead to immediate service termination.

If at any point in time you wish to change service tasks or conditions it must be through Bluebird Cleaning Co Administrative Team and not directly with your cleaning technician team. They cannot make changes and decisions. They would still need to contact their direct supervisor of any requests prior to completing them.

Finders Fee: In addition to service termination, both the client and the involved employee will each owe Bluebird Cleaning Co. a non-refundable finder’s fee of two thousand five hundred dollars ($2,500). This amount compensates the Company for recruiting, hiring, and training expenses, as well as lost revenue.

Scope and Duration: This non-solicitation restriction applies only to clients who: Had direct business contact with the employee or gained access to Bluebird Cleaning Co.’s confidential information through that employee, and Were active clients of Bluebird Cleaning Co. concurrently with that employee at any point within the two (2) years preceding the breach.